PVSS Privacy Policy

Effective Date: August 2026

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Pajaro Valley Shelter Services (PVSS) respects your privacy and is committed to protecting your personal information.

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Information We Collect

We may collect information such as:

• Name

• Mailing address

• Email address

• Phone number

• Date of birth

• Emergency contact information

• Information needed to provide services or respond to inquiries

When you visit our website, we may also collect technical information such as your IP address, browser type, device information, pages visited, and access times to help improve our website.

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How We Use Your Information

We use your information to:

• Provide programs and services

• Respond to inquiries

• Communicate about appointments and services

• Process donations

• Meet legal and funding requirements

• Protect the safety of participants, staff, and operations

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Information Sharing

PVSS does not sell, rent, or share personal information for marketing purposes.

We may share information only:

• With trusted service providers supporting our operations

• When required by law

• To protect health or safety

• With your consent when coordinating services

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SMS Communications

If you choose to receive text messages from PVSS, we may send appointment reminders, program updates, service notifications, and organizational announcements.

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP to opt out.

• Reply HELP for assistance.

• SMS consent is not shared with third parties or affiliates for marketing purposes.

• SMS consent is voluntary and is not required to receive services from PVSS.

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Cookies

Our website may use cookies to improve functionality and analyze website usage. You may disable cookies in your browser settings.

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Your Rights

Where permitted by law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for certain communications.

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Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

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Contact Us

Pajaro Valley Shelter Services 115 Brennan St. Watsonville, CA 95076 Phone: (831) 728-5649 Email: contact@pvshelter.org

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PVSS SMS Terms & Conditions

By providing your mobile number and opting in to receive text messages from Pajaro Valley Shelter Services (PVSS), you agree to these SMS Terms.

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Types of Messages

You may receive messages regarding:

• Appointments

• Case management and services

• Housing program updates

• Shelter availability

• Document requests

• Resources and referrals

• Workshops and events

• Volunteer opportunities

• Organizational announcements

• Emergency service notifications

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Message Frequency

Message frequency varies based on your participation in PVSS programs and services.

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Message & Data Rates

Message and data rates may apply based on your mobile carrier's plan.

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Opting In

You may opt in by:

• Completing an intake or enrollment form

• Emailing consent to Case Manager

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Opting Out

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

Choosing not to receive text messages will not affect your eligibility for PVSS services.

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Privacy

Your privacy is important to us.

• Mobile numbers and SMS consent are not sold or shared with third parties for marketing purposes.

• Please avoid sending sensitive personal or financial information through text messages.

• Please review the Privacy Policy section above for more information.

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Changes

PVSS may update these Terms from time to time. Changes become effective when posted on the PVSS website at www.pvshelter.org.

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Contact Us

Pajaro Valley Shelter Services 115 Brennan St. Watsonville, CA 95076 Phone: (831) 728-5649 Email: contact@pvshelter.org

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SMS Notice

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. See our Privacy Policy and SMS Terms & Conditions for more information.