PVSS Privacy Policy

Pajaro Valley Shelter Services (PVSS) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

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Information We Collect

PVSS may collect personal information that you voluntarily provide when you contact us, request services, complete forms, participate in programs, make a donation, or otherwise interact with us. This may include:

• Name

• Email address

• Phone number

• Emergency contact information

• Information needed to provide services or respond to inquiries

 

PVSS does not use information submitted through our website for third-party marketing. If our website or service providers collect limited technical information needed for website functionality or security, that information is handled in accordance with this Privacy Policy and applicable provider practices.

 

PVSS takes reasonable measures to protect the privacy and confidentiality of personal information and handles such information in accordance with applicable privacy and confidentiality requirements.

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How We Use Your Information

We may use your information to:

• Provide programs and services

• Respond to inquiries

• Communicate about appointments and services

• Process donations

• Meet legal and funding requirements

• Protect the safety of participants, staff, and operations

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Information Sharing and Disclosure

PVSS respects the privacy and confidentiality of the individuals and families we serve. PVSS does not sell or rent personal information and does not provide identifying information, participant information, or demographic information to third parties for marketing purposes.

 

PVSS does not sell, rent, or share mobile phone numbers, SMS consent, or mobile opt-in data with third parties. SMS consent is not shared with third parties for marketing purposes.

 

PVSS limits access to personal information and does not disclose identifying or participant information without the individual's consent, except when disclosure is required by law or reasonably necessary to address a health or safety concern.

 

When a participant gives consent for PVSS to coordinate services, resources, or referrals on their behalf, PVSS seeks to limit the information shared to what is reasonably necessary for that purpose.

 

Information may therefore be disclosed only in limited circumstances:

• With the participant's consent when coordinating services, resources, or referrals with outside service providers

• When required by law, regulation, court order, or other legal process

• When reasonably necessary to protect the health or safety of an individual or others

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Data Security

PVSS uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure.

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SMS Communications

If you choose to receive text messages from PVSS, we may send appointment reminders, program updates, service notifications, document requests, resources and referrals, workshop or event information, organizational announcements, and emergency service notifications.

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP to opt out.

• Reply HELP for assistance.

• SMS consent is voluntary and is not required to receive services from PVSS.

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Your Rights and Choices

Where permitted by law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for certain communications. You may opt out of SMS communications at any time by replying STOP.

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Third-Party Websites and Services

The PVSS website may contain links to or use services provided by third parties. PVSS is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies when applicable.

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Changes to This Privacy Policy

PVSS may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

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Contact Us

Pajaro Valley Shelter Services
115 Brennan St.
Watsonville, CA 95076
Phone: (831) 728-5649
Email: contact@pvshelter.org